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(03) 5729 8350


6 Valley View Drive WHITFIELD VIC. 3733

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Cancellation Policy

No Refunds After Arrival:

  • No refunds if your stay is cut short or you change your mind and leave the room/site vacant.
  • If the room/site is re-let after your departure, a refund will be issued minus a $20 administration fee.

Deposits and Cancellations:

  • Deposit Requirement: A one-night deposit is required to secure a reservation.
  • Online Bookings: Payment must be made in full.
  • Administration Fee: A $20 administration fee applies to all cancellations.

Cancellation Timelines

Cancellations Within 14 Days of Arrival:

  • Deposits/payments will not be refunded unless the accommodation can be re-let for the originally booked timeframe.
  • For peak weekends, festivals, Easter, and Christmas, the same rule applies. If we cannot re-let the site, full payment is required even if the stay is not paid in full at the time of cancellation.

Cancellations Outside 14 Days of Arrival:

  • Deposits/payments can be credited to a future booking or refunded, less a $20 administration fee.

Peak Periods (With 4 Weeks Notice):

During peak periods (e.g., festivals, Easter, Christmas), deposits/payments for cancellations made within 14 days of arrival will not be refunded unless re-let. A four-week notice is required for peak period cancellations.


  • The entire stay charges will be applied for no-shows.
  • Additional Policies


  • Tariffs are subject to change throughout the year without notice.

Payment Methods:

  • Personal cheques are not accepted for payment upon arrival.

Room/Site Allocation:

  • The park reserves the right to change room/site allocations within the same category if necessary.

Account Credits:

  • All account credits must be used within 12 months from the date issued.

Communication of Policies

Website Availability: These cancellation policies are available on our website under the "Policies" section.

Booking Confirmation: Policies are included in each booking confirmation email sent to customers.

By understanding and agreeing to this cancellation policy, guests can ensure a smooth experience with Valley View Caravan Park.