Pricing 

Base rate covers 2 people (extra fees apply for additional guests)

• Infants under 2yrs no charge, Children (2-11) and Teenager (12-16) 
• Office Hours: 9AM - 5PM
• Please be aware of quiet time is before 8AM and after 10PM
• Please register & pay for the balance of your stay upon arrival

Check-In times - Powered & Unpowered sites is after midday

Onsite accommodation is 2pm 

Check-Out times - on day of departure 10am for all accommodation types

Late Check-In - If your anticpated time of arrival is after 5PM please make arrangements with the office

CAMPFIRES MUST BE REGISTERED WITH THE OFFICE

Dump Point We only accept GREEN chemicals (septic safe) when using our dump point.

Cabin/Park Pods

 Are strictly NO smoking or vaping

Cabin/Pod facilities are only to be used by the occupants of the Cabin - no other campers are to use the Cabin/Pod facilities.

An airing fee will be charged to your credit card (one days tariff) if it is found you have smoked in our accommodation

At our discretion negligent/malicious damage, loss or theft of property will be charged to your credit card at full replacement cost

We reserve the right to deny entry to intoxicated and undesirable guests

Number allocated in each onsite accommodation must not exceed the number of beds available (unless authorised by the Manager)

Strictly NO pets allowed with Cabin/Pod reservations

Peak Times 

Christmas & New Year's - 5 night 

Australia Day Weekend - 3 night

Labour Day Weekend - 3 night 

Anzac Weekend - 3 night

Easter - 4 night

Anzac Weekend - 3 night

Weekend Fit for a King (King's Birthday Weekend) - 3 night

Grand Final Weekend - 3 night 

DalZotto Salami Festival - 2 night

  Melbourne Cup Weekend - 4 night

**La Dolce Vita Weekend (3rd Weekend in November) Special pricing for this event** 3 night

Payment

We accept Visa, Mastercard, EFTPOS and cash. All prices are quoted in $AUD.

Fees apply if payment is made by card (rates differ depending on the card type)

Online booking fee $0.90 & merchant fees 2.15% are also payable when booking online.

Cancellation Policy

No Refunds After Arrival

No refunds if your stay is cut short or you change your mind and leave the room/site vacant.

If the room/site is re-let after your departure, a refund will be issued minus a $25 administration fee.

Deposits and Cancellations

Deposit Requirement: A one-night deposit is required to secure a reservation.

Online Bookings: Payment must be made in full.

Administration Fee: A $25 administration fee applies to all cancellations.

Cancellation Timelines

Cancellations Less than 14 Days of Arrival:

Deposits/payments will not be refunded unless the accommodation can be re-let for the originally booked timeframe.

For peak weekends, festivals, Easter, and Christmas, the same rule applies. If we cannot re-let the site, full payment is required even if the stay is not paid in full at the time of cancellation.

Cancellations More than 14 Days of Arrival:

Deposits/payments can be credited to a future booking or refunded, less a $25 administration fee.

Peak Periods (4 Weeks Notice):

During peak periods (e.g., festivals, Easter, Christmas), cancellations must be made at more than 4 weeks prior to the arrival date to qualify for a refund of deposits/payments.

If a cancellation is requested with less than 4 weeks of the arrival date, deposits and payments will not be refunded unless the site can be re-let. Any outstanding balances will remain due and payable unless we successfully re-let the site. 

We appreciate your understanding and cooperation during these busy periods. 

No-Shows: The entire stay charges will be applied for no-shows.

Additional Policies

Pricing: Tariffs/Fees are subject to change throughout the year without notice.

Room/Site Allocation: The park reserves the right to change room/site allocations within the same category if necessary.

Account Credits: All account credits must be used within 12 months from the date issued.

Communication of Policies

Booking Confirmation: Policies are included in each booking confirmation email sent to customers.

By understanding and agreeing to this cancellation policy, guests can ensure a smooth experience with Valley View Caravan Park.

Privacy Policy

Effective Date: 15 June 2026

Valley View Caravan Park ("we," "our," or "us") is committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This Privacy Policy explains how we collect, use, disclose, store, and protect your personal information.

1. What information we collect

We may collect personal information including:

• Name
• Postal address
• Email address
• Telephone number
• Booking details and travel dates
• Payment information (processed securely through our payment providers)
• Vehicle or caravan registration details (where required)
• Information relating to your stay or enquiries
• Information you voluntarily provide through surveys, competitions, or social media interactions

We may also collect non-personal information such as website usage statistics through cookies and analytics tools.

2. How we collect your information

We collect information when you:

• Make a reservation
• Contact us by phone, email, website, or social media
• Subscribe to newsletters or marketing communications
• Complete enquiry or feedback forms
• Visit our website

Information may also be collected through third-party booking platforms where you choose to make a reservation.

3. Why we collect your information

We collect personal information to:

• Process and manage bookings
• Provide accommodation and guest services
• Communicate regarding your reservation
• Process payments
• Respond to enquiries
• Improve our services and customer experience
• Send promotional offers or newsletters where you have consented or where permitted by law
• Meet our legal and regulatory obligations

4. Disclosure of personal information

We may disclose your information to:

• Payment processing providers
• Booking and reservation system providers
• Information technology and website service providers
• Professional advisers such as accountants or legal advisers
• Government authorities where required by law

We do not sell or rent your personal information to third parties.

5. Website cookies and analytics

Our website may use cookies and similar technologies to improve functionality and analyse website traffic.

Cookies help us understand how visitors use our website and enable certain features to operate effectively. You may disable cookies through your browser settings, although some website functions may not operate correctly.

6. Marketing communications

If you have agreed to receive marketing communications, we may send you updates, special offers, and news about Valley View Caravan Park.

You may unsubscribe at any time by using the unsubscribe link in our emails or by contacting us directly.

7. Security of your information

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure.

While we implement appropriate security measures, no method of electronic transmission or storage can be guaranteed to be completely secure.

8. Access and correction

You may request access to the personal information we hold about you or request that it be corrected if it is inaccurate or incomplete.

To make a request, please contact us using the details below.

9. Retention of information

We retain personal information only for as long as reasonably necessary to provide our services, comply with legal obligations, resolve disputes, and maintain business records.

10. Third-party websites

Our website or social media pages may contain links to external websites. We are not responsible for the privacy practices or content of those websites.

11. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website, and the effective date will be updated accordingly.

12. Contact Us

Valley View Caravan Park
6 Valley View Drive
Whitfield VIC 3733
Australia

Phone: (03) 5729 8350

Email: info@valleyviewcaravanpark.com.au

If you have any questions or concerns regarding this Privacy Policy or the handling of your personal information, please contact us and we will endeavour to respond promptly.