Pricing 

Base rate covers 2 people (extra fees apply for additional guests)

• Infants under 2yrs no charge, Children (2-11) and Teenager (12-16) 
• Office Hours: 9AM - 5PM
• Please be aware of quiet time is before 8AM and after 10PM
• Please register & pay for the balance of your stay upon arrival

Check-In times - Powered & Unpowered sites is after midday

Onsite accommodation is 2pm 

Check-Out times - on day of departure 10am for all accommodation types

Late Check-In - If your anticpated time of arrival is after 5PM please make arrangements with the office

CAMPFIRES MUST BE REGISTERED WITH THE OFFICE

Dump Point We only accept GREEN chemicals (septic safe) when using our dump point.

Cabin/Park Pods

 Are strictly NO smoking or vaping

Cabin/Pod facilities are only to be used by the occupants of the Cabin - no other campers are to use the Cabin/Pod facilities.

An airing fee will be charged to your credit card (one days tariff) if it is found you have smoked in our accommodation

At our discretion negligent/malicious damage, loss or theft of property will be charged to your credit card at full replacement cost

We reserve the right to deny entry to intoxicated and undesirable guests

Number allocated in each onsite accommodation must not exceed the number of beds available (unless authorised by the Manager)

Strictly NO pets allowed with Cabin/Pod reservations

Peak Times 

Christmas & New Year's - 7 night 

Australia Day Weekend - 3 night

Labour Day Weekend - 3 night 

Easter - 4 night

Anzac Weekend - 3 night

Weekend Fit for a King (Queen's Birthday Weekend) - 3 night

Grand Final Weekend - 3 night 

  Melbourne Cup Weekend - 4 night

**La Dolce Vita Weekend (3rd Weekend in November) Special pricing for this event** 3 night

Payment

We accept Visa, Mastercard, EFTPOS and cash. All prices are quoted in $AUD.

Fees apply if payment is made by card (rates differ depending on the card type)

Online booking fee $0.90 & merchant fees 2.15% are also payable when booking online.

Cancellation Policy

No Refunds After Arrival

No refunds if your stay is cut short or you change your mind and leave the room/site vacant.

If the room/site is re-let after your departure, a refund will be issued minus a $20 administration fee.

Deposits and Cancellations

Deposit Requirement: A one-night deposit is required to secure a reservation.

Online Bookings: Payment must be made in full.

Administration Fee: A $20 administration fee applies to all cancellations.

Cancellation Timelines

Cancellations Within 14 Days of Arrival:

Deposits/payments will not be refunded unless the accommodation can be re-let for the originally booked timeframe.

For peak weekends, festivals, Easter, and Christmas, the same rule applies. If we cannot re-let the site, full payment is required even if the stay is not paid in full at the time of cancellation.

Cancellations Outside 14 Days of Arrival:

Deposits/payments can be credited to a future booking or refunded, less a $20 administration fee.

Peak Periods (With 4 Weeks Notice):

During peak periods (e.g., festivals, Easter, Christmas), cancellations must be made at least 4 weeks prior to the arrival date to qualify for a refund of deposits/payments.

If a cancellation is made within 4 weeks of the arrival date, deposits and payments will not be refunded unless the site can be re-let. Any outstanding balances will remain due and payable unless we successfully re-let the site. 

We appreciate your understanding and cooperation during these busy periods. 

No-Shows: The entire stay charges will be applied for no-shows.

Additional Policies

Tariffs: Tariffs are subject to change throughout the year without notice.

Room/Site Allocation: The park reserves the right to change room/site allocations within the same category if necessary.

Account Credits: All account credits must be used within 12 months from the date issued.

Communication of Policies

Booking Confirmation: Policies are included in each booking confirmation email sent to customers.

By understanding and agreeing to this cancellation policy, guests can ensure a smooth experience with Valley View Caravan Park.