No Refunds After Arrival:
No refunds if your stay is cut short or you change your mind and leave the room/site vacant.
If the room/site is re-let after your departure, a refund will be issued minus a $20 administration fee.
Deposits and Cancellations:
Deposit Requirement: A one-night deposit is required to secure a reservation.
Online Bookings: Payment must be made in full.
Administration Fee: A $20 administration fee applies to all cancellations.
Cancellation Timelines
Cancellations Within 14 Days of Arrival:
Deposits/payments will not be refunded unless the accommodation can be re-let for the originally booked timeframe.
For peak weekends, festivals, Easter, and Christmas, the same rule applies. If we cannot re-let the site, full payment is required even if the stay is not paid in full at the time of cancellation.
Cancellations Outside 14 Days of Arrival:
Deposits/payments can be credited to a future booking or refunded, less a $20 administration fee.
Peak Periods (With 4 Weeks Notice):
During peak periods (e.g., festivals, Easter, Christmas), cancellations must be made at least four weeks prior to the arrival date to qualify for a refund of deposits/payments.
If a cancellation is made within four weeks of the arrival date, deposits and payments will not be refunded unless the site can be re-let. Any outstanding balances will remain due and payable unless we successfully re-let the site.
We appreciate your understanding and cooperation during these busy periods.
No-Shows: The entire stay charges will be applied for no-shows.
Additional Policies
Tariffs: Tariffs are subject to change throughout the year without notice.
Payment Methods: Personal cheques are not accepted for payment upon arrival.
Room/Site Allocation: The park reserves the right to change room/site allocations within the same category if necessary.
Account Credits: All account credits must be used within 12 months from the date issued.
Communication of Policies
Website Availability: These cancellation policies are available on our website under the "Policies" section.
Booking Confirmation: Policies are included in each booking confirmation email sent to customers.
By understanding and agreeing to this cancellation policy, guests can ensure a smooth experience with Valley View Caravan Park.